Cancellation policy

Hexagon Health Limited (HHL) operates a cancellation fee policy

• More than 72 hours notice: no charge (other than 1.5% refund administration fee)

• Less than 72 hours notice or failure to attend:

  • Advanced and Advanced Plus Checks: 100% of full cost will apply

  • Menopause Care Consultations: 100% of full cost will apply

  • Trucheck: 10% fee to cover cancelled consultation and administrative fee.

• Extenuating circumstances can be considered on receipt of email to admin@hexagon.health and rebooking the appointment may not incur cancellation fees.

Further information can be found in our terms and conditions.